TATA AIG travel insurance claims documents

Thank you for choosing us for your travel / student insurance requirements. We wish you a safe and pleasant trip. Below is the information which will help you when you have to file a claim with TATA AIG travel insurance.

Medical Accident & Sickness Expenses**

Outside India
Documents Required*
  • Overseas Travel Claim form
  • Treating Doctor's report
  • Original Admission/discharge card, if applicable
  • Original Bills/Receipts/Prescription
  • Original X-ray reports/ Pathological/ Investigative reports, if any
  • Copy of passport/Visa with Entry & exit stamp
Claims Procedure
  • Fill in the Claim Form obtained from our Service Center. It is necessary to obtain the attending physician's signature on the Form.
  • Please collect all bills/receipts/invoices.
  • Send all documents to our Claims Office at the address given below.
  • Follow procedure to make a claim for TATA AIG travel insurance

Emergency Medical Evacuation

Documents Required*
  • Overseas Travel Claim form
  • Treating Doctor's report
  • Original Admission/discharge card, if applicable
  • Original Bills/Receipts/Prescription
  • Original X-ray reports/ Pathological/ Investigative reports, if any
  • Copy of passport/Visa with Entry & exit stamp
Claims Procedure
  • For any Assistance/Guidance, please contact the Assistance Company immediately at the number given below. Assistance Company will provide all guidance/advise and their decision is final in this regard.

Repatriation of remains

Documents Required*
  • Overseas Travel Claim form
  • Hospital admission/discharge card, if hospitalized
  • Medical Reports/Investigative (coroners / Post mortem) Reports (if conducted)
  • Death Certificate
  • Funeral Certificate along with original bills/receipt towards funeral expenses.
  • Copy of passport/Visa
Claims Procedure
  • For any Assistance/Guidance, please contact the Assistance Company immediately at the number given below. Assistance Company will provide all guidance/advise.

Sickness Dental Relief**

Documents Required*
  • Overseas Travel Claim form
  • Treating Doctor's report
  • Original Admission/discharge card, if applicable
  • Original Bills/Receipts/Prescription
  • Original X-ray reports/ Pathological/ Investigative reports, if any
  • Copy of passport/Visa with Entry & exit stamp
Claims Procedure
  • Fill in the Claim Form obtained from our Service Center. It is necessary to obtain the attending physician's signature on the Form.
  • Please collect all bills/receipts/invoices.
  • Send all documents to our Claims Office at the address given below.

Loss of Baggage

Documents Required*
  • Overseas Travel Claim form
  • Property Irregularity Report (obtained from Airline)
  • Copies of Correspondence with the Airline authorities/Others confirming the loss and details of compensation.
  • Individual list of items in each baggage with approximate cost of each item.
  • Copy of passport/Visa with Entry & exit stamp
Claims Procedure
  • Intimate the airline about your loss and lodge complaint; obtain the PIR Property Irregularity report.
  • Fill in the Claim Form obtained from our Service Center
  • Send all documents to our Claims Office at the address given below.

Delay of Baggage

Documents Required*
  • Overseas Travel Claim form
  • Property Irregularity Report (obtained from Airline)
  • Original bills/receipts/invoices pertaining to expenses incurred/purchases made towards necessary personal effects during the delay period
  • Copy of passport/Visa with Entry & exit stamp
Claims Procedure
  • Obtain confirmation of the delay from the airline.
  • Fill in the Claim Form obtained from our Service Center.
  • Send all documents to our Claims Office at the address given below.
  • NOTE: Baggage delay in the Republic of India is not covered

Flight Delay

Documents Required*
  • Overseas Travel Claim form
  • Original Bills of purchases made/ Expenses incurred during the period of delay
  • Copy of Ticket & Boarding Pass
  • Copies of Correspondence with the Airline authorities certifying about the delay
  • Copy of passport/Visa with Entry & exit stamp
Claims Procedure
  • Obtain confirmation of the delay from the airline.
  • Fill in the Claim Form obtained from our Service Center.
  • Send all documents to our Claims Office at the address given below.

Trip Cancellation

Documents Required*
  • Overseas Travel Claim form
  • Medical reports / Death certificate of insured, companion, immediate family member or traveling Companion's Immediate Family Member.
  • Details / supporting documents of amount refunded by common carrier and Hotel.
  • Copy of Ticket and copies of Correspondence with the Airline related to trip cancellation.
  • Copy of passport with Entry & exit.
Claims Procedure
  • Fill in the Claim Form obtained from our Service Center.
  • Send all documents to our Claims Office at the address given below.

Trip Curtailment

Documents Required*
  • Overseas Travel Claim form
  • Details of Circumstances leading to trip curtailment along with supporting documents.
  • Details / supporting documents of amount refunded by common carrier and Hotel.
  • Common Carrier Ticket Cancellation Charges
  • Invoices / Bills of Additional travel expenses, if any
  • Copy of Ticket & Boarding Pass
  • Copy of passport with Entry & exit.
Claims Procedure
  • Fill in the Claim Form obtained from our Service Center.
  • Send all documents to our Claims Office at the address given below.

Missed Connections

Documents Required*
  • Overseas Travel Claim form
  • Written confirmation from Police or emergency break down services of the location.
  • Any other documents evidences, like news paper cutting etc. if any.
  • Original Bills and receipts for tickets/ Expenses incurred for additional accommodation during the period of delay.
  • Copy of Ticket & Boarding Pass.
  • Copies of Correspondence with the Airline authorities certifying about the delay.
  • Copy of passport with entry/ exit.
Claims Procedure
  • File a complaint with the local police.
  • Fill in the Claim Form obtained from our Service Center.
  • Send all documents to our Claims Office at the address given below.

Loss of Passport

Documents Required*
  • Overseas Travel Claim form
  • Copy of new passport
  • Copy of previous passport (if available)
  • Original bills/invoices of expenses incurred for obtaining a new passport
  • Copy of FIR/ Police Report
Claims Procedure
  • File a complaint with the local police.
  • Contact with the Indian Embassy, where ever necessary.
  • Submit all documents to our claims office at the address given below, along with a detailed statement.

Bounced bookings of Hotel and airline

Documents Required*
  • Overseas Travel Claim form
  • Correspondence with airline or Hotel for advance booking
  • Original bills and receipts of payment to airline / hotel
  • Copy of Ticket & Boarding Pass
  • Copy of passport with Entry & exit.
Claims Procedure
  • Fill in the Claim Form obtained from our Service Center.
  • Send all documents to our Claims Office at the address given below.

Personal Liablilty

Documents Required*
  • Full statement of the facts in writing along with Witness statements
  • Any other documents relevant to the incident, including Summons, Legal Notice etc.
  • Any other information you would like to share with us.
  • Copy of passport with Entry & exit.
Claims Procedure
  • Inform TATA AIG Claims Dept. immediately (at the address given below) giving full details of the incident.
  • Do not commit any benefit/compensation or enter into any agreement

Hijack

Documents Required*
  • Overseas Travel Claim form
  • Full statement of the events in writing
  • Airline correspondence (copy of Passenger List etc.)
  • Copy of ticket/ Boarding Pass
  • Copy of passport with entry/ exit
Claims Procedure
  • Fill in the Claim Form obtained from our Service Center.
  • Send all documents to our Claims Office at the address given below.

Accidental Death & Dismemberment

Documents Required*
for ACCIDENTAL DEATH
  • Personal Accident claim form
  • Original Death Certificate
  • Original/ Attested Post Mortem (if conducted)/ Coroner’s report )
  • Attested copy of FIR/ Police Inquest report, where applicable
  • Copy of Passport/visa
for DISMEMBERMENT
  • Personal Accident claim form
  • Medical/ Investigation/ Lab reports (x-ray etc.)
  • Admission/ discharge card, if hospitalized
  • Attested copy of FIR/ Police Inquest report, where applicable
  • Copy of Passport/visa
Claims Procedure
  • Collect all documents pertaining to the loss including correspondence with Carrier
  • Fill in the Claim Form obtained from our Service Center.
  • Send all documents to our Claims Office at the address given below.

Home Secure Policy Burglary

Documents Required*
  • Overseas Travel Claim form
  • Incident details
  • Copy of FIR, Panchanama etc
  • Copy of estimate loss acknowledged by Police
  • Any other documentary evidences, like news paper cutting etc. if any.
Claims Procedure
  • File a complaint with the local police.
  • Fill in the Claim Form obtained from our Service Center.
  • Send all documents to our Claims Office at the address given below.

Compassionate Visit

Documents Required*
  • Overseas Travel Claim form
  • Medical records for the hospitalization of insured/ immediate family members.
  • Copy of Ticket & Boarding Pass.
  • Copy of passport with entry/ exit
Claims Procedure
  • Fill in the Claim Form obtained from our Service Center. It is necessary to obtain the attending physician's signature on the Form.
  • Send all documents to our Claims Office at the address given below.

Study Interruption

Documents Required*
  • Overseas Travel Claim form
  • Copy of Medical records for the hospitalization of insured/ immediate family members/ death certificate.
  • Invoice/ receipts of the Tuition fee paid in advance and is non refundable.
  • Letter from institution confirming the interruption.
  • Details of the program (brochure)
  • Copy of Passport/visa.
Claims Procedure
  • Fill in the Claim Form obtained from our Service Center. It is necessary to obtain the attending physician's signature on the Form.
  • Send all documents to our Claims Office at the address given below.
Note:
  1.  * - TATA AIG may call for additional documents/ information as relevant.
  2.  * * - If any hospital does not submit a bill to you for the treatment/service rendered, please intimate our Service Center before you leave the hospital.
  3.  * * * - Direct settlement with the provider may be initiated in case of in-patient hospital treatment, subject to determination of benefits as per terms and conditions of the policy upon submission of all required medical records\ invoices, by the insured.

TATA AIG Travel Insurance, 24 hour assistance contact

For the Americas (USA,Canada .. )
  • 1-866-866-2619 (Toll free within US & Canada)
  • 1-817-826-7017 (reverse charge / collect from other places)
  • Fax : 713-953-7506
  • Email: tata.aig@aig.com
2) For rest of the world policies excluding the Americas:
  • Phone: +603-2118-0782 or +603-2118-0784 (toll worldwide)
  • E-mail (Assistance): TGAP.TATAmedical@travelguard.com
  • E-mail (claims): TGAP.TATAclaims@travelguard.com
Address for submission of documents:
Claims Department,
Tata AIG General Insurance Company Limited.
A-501, 5th Floor, Building No.4, Infinity Park, Gen. A.K. Vaidya Marg, Dindoshi, Malad (East), Mumbai, India - 400097.
US medical claims
Mail medical claims to:
HYGEIA
Travel Guard Attn: Tata Aig Claims, PI Box 8003, Stevens Point, WI 54481
United health Group Company / The First Health Network.
HYGIA   First Health Network   PHCS
Note: NRI Online Pvt Ltd markets TATA AIG's various insurance products. However NRI Online Pvt Ltd is not responsible for any claims. Claims are settled directly by the TATA AIG General Insurance Company Limited.

TATA AIG travel insurance claims procedure TATA AIG travel insurance claim form pdf
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