TATA AIG Travel Insurance Claims Documents, Details of claims procedure and documents required, TATA AIG Travel Insurance Claim Process

Travel insurance TATA AIG benefits

Medical Accident & Sickness Expenses^**

Outside India

Documents Required*

Overseas Travel Claim form
Treating Doctor's report
Original Admission/discharge card, if applicable
Original Bills/Receipts/Prescription
Original X-ray reports/ Pathological/ Investigative reports, if any
Copy of passport/Visa with Entry & exit stamp

Claims Procedure

Fill in the Claim Form obtained from our Service Center. It is necessary to obtain the attending physician's signature on the Form.
Please collect all bills/receipts/invoices.
Send all documents to our Claims Office at the address given below.
Follow procedure to make a claim for TATA AIG travel insurance

Emergency Medical Evacuation

Documents Required*

Overseas Travel Claim form
Treating Doctor's report
Original Admission/discharge card, if applicable
Original Bills/Receipts/Prescription
Original X-ray reports/ Pathological/ Investigative reports, if any
Copy of passport/Visa with Entry & exit stamp

Claims Procedure

For any Assistance/Guidance, please contact the Assistance Company immediately at the number given below. Assistance Company will provide all guidance/advise and their decision is final in this regard.

Repatriation of remains

Documents Required*

Overseas Travel Claim form
Hospital admission/discharge card, if hospitalized
Medical Reports/Investigative (coroners / Post mortem) Reports (if conducted)
Death Certificate
Funeral Certificate along with original bills/receipt towards funeral expenses.
Copy of passport/Visa

Claims Procedure

For any Assistance/Guidance, please contact the Assistance Company immediately at the number given below. Assistance Company will provide all guidance/advise.

Sickness Dental Relief^**

Documents Required*

Overseas Travel Claim form
Treating Doctor's report
Original Admission/discharge card, if applicable
Original Bills/Receipts/Prescription
Original X-ray reports/ Pathological/ Investigative reports, if any
Copy of passport/Visa with Entry & exit stamp

Claims Procedure

Fill in the Claim Form obtained from our Service Center. It is necessary to obtain the attending physician's signature on the Form.
Please collect all bills/receipts/invoices.
Send all documents to our Claims Office at the address given below.

Loss of Baggage

Documents Required*

Overseas Travel Claim form
Property Irregularity Report (obtained from Airline)
Copies of Correspondence with the Airline authorities/Others confirming the loss and details of compensation.
Individual list of items in each baggage with approximate cost of each item.
Copy of passport/Visa with Entry & exit stamp

Claims Procedure

Intimate the airline about your loss and lodge complaint; obtain the PIR Property Irregularity report.
Fill in the Claim Form obtained from our Service Center
Send all documents to our Claims Office at the address given below.

Baggage Delay Claim

Documents Required*

Overseas Travel Claim form
Property Irregularity Report (obtained from Airline)
Original bills/receipts/invoices pertaining to expenses incurred/purchases made towards necessary personal effects during the delay period
Copy of passport/Visa with Entry & exit stamp

Claims Procedure

Obtain confirmation of the delay from the airline.
Fill in the Claim Form obtained from our Service Center.
Send all documents to our Claims Office at the address given below.
NOTE: Baggage delay in the Republic of India is not covered

Flight Delay Claim

Documents Required*

Overseas Travel Claim form
Original Bills of purchases made/ Expenses incurred during the period of delay
Copy of Ticket & Boarding Pass
Copies of Correspondence with the Airline authorities certifying about the delay
Copy of passport/Visa with Entry & exit stamp

Claims Procedure

Obtain confirmation of the delay from the airline.
Fill in the Claim Form obtained from our Service Center.
Send all documents to our Claims Office at the address given below.

Trip Cancellation

Documents Required*

Overseas Travel Claim form
Medical reports / Death certificate of insured, companion, immediate family member or traveling Companion's Immediate Family Member.
Details / supporting documents of amount refunded by common carrier and Hotel.
Copy of Ticket and copies of Correspondence with the Airline related to trip cancellation.
Copy of passport with Entry & exit.

Claims Procedure

Fill in the Claim Form obtained from our Service Center.
Send all documents to our Claims Office at the address given below.

Trip Curtailment

Documents Required*

Overseas Travel Claim form
Details of Circumstances leading to trip curtailment along with supporting documents.
Details / supporting documents of amount refunded by common carrier and Hotel.
Common Carrier Ticket Cancellation Charges
Invoices / Bills of Additional travel expenses, if any
Copy of Ticket & Boarding Pass
Copy of passport with Entry & exit.

Claims Procedure

Fill in the Claim Form obtained from our Service Center.
Send all documents to our Claims Office at the address given below.

Missed Connections

Documents Required*

Overseas Travel Claim form
Written confirmation from Police or emergency break down services of the location.
Any other documents evidences, like news paper cutting etc. if any.
Original Bills and receipts for tickets/ Expenses incurred for additional accommodation during the period of delay.
Copy of Ticket & Boarding Pass.
Copies of Correspondence with the Airline authorities certifying about the delay.
Copy of passport with entry/ exit.

Claims Procedure

File a complaint with the local police.
Fill in the Claim Form obtained from our Service Center.
Send all documents to our Claims Office at the address given below.

Loss of Passport

Documents Required*

Overseas Travel Claim form
Copy of new passport
Copy of previous passport (if available)
Original bills/invoices of expenses incurred for obtaining a new passport
Copy of FIR/ Police Report

Claims Procedure

File a complaint with the local police.
Contact with the Indian Embassy, where ever necessary.
Submit all documents to our claims office at the address given below, along with a detailed statement.

Bounced bookings of Hotel and airline

Documents Required*

Overseas Travel Claim form
Correspondence with airline or Hotel for advance booking
Original bills and receipts of payment to airline / hotel
Copy of Ticket & Boarding Pass
Copy of passport with Entry & exit.

Claims Procedure

Fill in the Claim Form obtained from our Service Center.
Send all documents to our Claims Office at the address given below.

Personal Liablilty

Documents Required*

Full statement of the facts in writing along with Witness statements
Any other documents relevant to the incident, including Summons, Legal Notice etc.
Any other information you would like to share with us.
Copy of passport with Entry & exit.

Claims Procedure

Inform TATA AIG Claims Dept. immediately (at the address given below) giving full details of the incident.
Do not commit any benefit/compensation or enter into any agreement

Hijack

Documents Required*

Overseas Travel Claim form
Full statement of the events in writing
Airline correspondence (copy of Passenger List etc.)
Copy of ticket/ Boarding Pass
Copy of passport with entry/ exit

Claims Procedure

Fill in the Claim Form obtained from our Service Center.
Send all documents to our Claims Office at the address given below.

Accidental Death & Dismemberment

Documents Required*
for ACCIDENTAL DEATH

Personal Accident claim form
Original Death Certificate
Original/ Attested Post Mortem (if conducted)/ Coroner’s report )
Attested copy of FIR/ Police Inquest report, where applicable
Copy of Passport/visa

for DISMEMBERMENT

Personal Accident claim form
Medical/ Investigation/ Lab reports (x-ray etc.)
Admission/ discharge card, if hospitalized
Attested copy of FIR/ Police Inquest report, where applicable
Copy of Passport/visa

Claims Procedure

Collect all documents pertaining to the loss including correspondence with Carrier
Fill in the Claim Form obtained from our Service Center.
Send all documents to our Claims Office at the address given below.

Home Secure Policy Burglary

Documents Required*

Overseas Travel Claim form
Incident details
Copy of FIR, Panchanama etc
Copy of estimate loss acknowledged by Police
Any other documentary evidences, like news paper cutting etc. if any.

Claims Procedure

File a complaint with the local police.
Fill in the Claim Form obtained from our Service Center.
Send all documents to our Claims Office at the address given below.

Compassionate Visit

Documents Required*

Overseas Travel Claim form
Medical records for the hospitalization of insured/ immediate family members.
Copy of Ticket & Boarding Pass.
Copy of passport with entry/ exit

Claims Procedure

Fill in the Claim Form obtained from our Service Center. It is necessary to obtain the attending physician's signature on the Form.
Send all documents to our Claims Office at the address given below.

Study Interruption

Documents Required*

Overseas Travel Claim form
Copy of Medical records for the hospitalization of insured/ immediate family members/ death certificate.
Invoice/ receipts of the Tuition fee paid in advance and is non refundable.
Letter from institution confirming the interruption.
Details of the program (brochure)
Copy of Passport/visa.

Claims Procedure

Fill in the Claim Form obtained from our Service Center. It is necessary to obtain the attending physician's signature on the Form.
Send all documents to our Claims Office at the address given below.

Note:

* - TATA AIG may call for additional documents/ information as relevant.
* * - If any hospital does not submit a bill to you for the treatment/service rendered, please intimate our Service Center before you leave the hospital.
* * * - Direct settlement with the provider may be initiated in case of in-patient hospital treatment, subject to determination of benefits as per terms and conditions of the policy upon submission of all required medical records\ invoices, by the insured.

Note: NRI Online Pvt Ltd markets TATA AIG's various insurance products. However NRI Online Pvt Ltd is not responsible for any claims. Claims are settled directly by the TATA AIG General Insurance Company Limited.

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