Reliance Travel Insurance Claims Procedure

  • Document details
  • Claims information
  • Helpline numbers
  • Claims department


Type of claim Documents required * Procedure
Medical Accident & Sickness Expenses** (Outside India)
  • Claim form
  • Doctor’s report
  • Original Admission / discharge card
  • Original Bills / Receipts / Prescription
  • Original X-ray reports / Pathological / Investigative reports
  • Copy of passport / Visa with Entry & exit stamp
  • Please contact our Service Center at the number given in the annexure and obtain a Claim Form from them and fill in. It is necessary to obtain the attending physician’s signature on the Form.
  • Please collect all bills / receipts / invoices
  • Send all documents to our Service Centre at the address given below.
Loss of Baggage
  • Claim form
  • Copies of Baggage Tags
  • Copies of Correspondence with the Airline authorities / Others about loss of checked baggage
  • Property Irregularity Report (obtained from Airline)
  • Details of compensation received from Airlines / Other authorities, if any
  • Intimate the airline about your loss and lodge complaints
  • Claim Form can be obtained from our Service Center.
  • Fill in the Claim Form and send all documents to our Service centre at the address given below
Delay of Baggage
  • Claim form
  • Copies of baggage tags
  • Copies of Correspondence with the Airline authorities certifying about the delay
  • Property Irregularity Report (obtained from Airline)
  • Original bills / receipts / invoices pertaining to expenses incurred / purchases made during the delay period
  • Obtain confirmation of the delay from the airline
  • Claim Form can be obtained from our Service Center.
  • Fill in the Claim Form and send all documents to our Service centre at the address given below
Trip Delay/ Cancellation/ interruption/ missed connection
  • Claim Form
  • Please attach confirmation from the airlines, clearly mentioning the scheduled arrival time and the actual arrival time
  • Copies of Correspondence with the Airline authorities certifying about the delay
  • If trip is cancelled or interrupted due to medical reasons then provide medical reports and doctors statement
  • If trip is cancelled or interrupted due to employment reason, then termination letter from the company shall be submitted
  • If due to other insured events, police report confirming the incident shall be submitted
  • In case the cancellation or interruption is owing to the sickness, injury or death of a traveling companion, the original tickets of the insured and the traveling companion indicating travel to the same destination for the same dates needs to be submitted
  • All the bills / receipts of reasonable additional expenses incurred and / or proof of cancellation charges levied by the carriers shall be submitted.
  • Claim Form can be obtained from our Service Center.
  • Fill in the Claim Form and send all documents to our service centre at the address given above.
Loss of Passport
  • Copy of new passport
  • Copy of previous passport (if available)
  • Original bills / invoices of expenses incurred for obtaining a new passport
  • Copy of FIR/ Police Report
  • File a complaint with the local police
  • Contact with the Indian Embassy, where ever necessary
  • Submit all documents to our Service centre at the address given above.
Personal Liability
  • Full statement of the facts in writing
  • Witness statements
  • Any other documents relevant to the incident, including Summons, Legal Notice etc.
  • Any other information you would like to share with us
  • Inform our service provider immediately giving full details of the incident.
  • Do not commit any benefit / compensation or enter into any agreement.
  • Submit all documents to our Service centre at the address given above, along with a detailed statement
Hijack
  • Full statement of the events in writing
  • Claim Form
  • Airline correspondence (copy of Passenger List etc.)
  • Copy of ticket/ Boarding Pass
  • Claim Form can be obtained from our Service Center.
  • Fill in the Claim Form and send all documents to our Service centre at the address given above
Accidental Death & Dismemberment
  • Claim form
  • Original Death Certificate,
  • Copy of FIR / Police inquest report/Coroners report
  • Copy of Post Mortem report.
  • Dismemberment Case:
    • Copy of treatment papers along with No. 1 &3 above
  • Collect all documents pertaining to the loss including correspondence with Carrier and send to our Service Centre at the address given below.
  • Claim Form can be obtained from our Service Center.
Financial Emergency Assistance
  • Date of loss
  • Copy of FIR / Police Report
  • File a complaint with the local police
  • Submit all documents to our Service centre at the address given above, along with a detailed statement
Bail Bond
  • Provide the court order stipulating the required amount as bail bond
  • Police report
  • File a complaint with the local police
  • Contact with the Indian Embassy, where ever necessary.
  • Submit all documents to our Service centre at the address given above, along with a detailed statement
Sponsor Protection
  • Provide medical reports, doctor’s statement giving the details of the sponsor and cause of death certificate of the sponsor
  • Medical statements from relations / spouse will not be accepted
  • Inform our service provider immediately giving full details of the incident.
  • Submit all documents to our Service centre at the address given above, along with a detailed statement
Compassionate Visit
  • Provide Medical reports and certificate from the doctor confirming hospitalization of the insured, reason of hospitalization and duration of hospitalization
  • Doctor’s statement specifically stating the need for an attendant
  • Inform our service provider immediately giving full details of the incident.
  • Submit all documents to our Service centre at the address given above, along with a detailed statement
Study Interruption
  • Provide Medical reports, statement from the treating doctor and eath certificate as a proof of the reason of study interruption
  • Medical statements from relations or spouse will not be accepted
  • Provide receipts of the university fees paid
  • Inform our service provider immediately giving full details of the incident.
  • Submit all documents to our Service centre at the address given above, along with a detailed statement

Information required to initiate a claim

  • Your Contact numbers
  • Policy Number
  • Name of Injured person
  • Date & Time of Loss
  • Location of loss
  • Nature of accident ( if any)
  • Nature of injury / sickness
  • Place & contact details of insured.



In case of any requirement for emergency assistance whilst abroad, please contact the toll free helpline numbers given below:
Originating Country Dialed Number
USA 1 833 742 6673 (ITFS)
Canada 011+800-99441111
United Kingdom, Netherlands, Belgium, Italy, Norway, Poland, New Zealand, Portugal, Malaysia, China, Taiwan, Sweden, Austria, Czech Republic, Denmark, France, Hungary, Germany, Spain, Swizterland, South Africa, Argentina, Philippines 00+800-99441111
Singapore 00+1800-99441111
Australia 0011+800-99441111
Greece 86002038017 (ITFS)
Japan 001-010+800-99441111 and 010+800-99441111
Hong Kong 001+800-99441111 and 006+800-99441111
Thailand 001+800-99441111
Isreal 00+800-99441111 and 014+800-99441111
In case any country no. is not listed above then you may call (chargeable) +91 22 67347843 and +91 22 67347844
 
Claims Tollfree Within India 1 800 209 5522
Claims Landline +91 22 67347843 and +91 22 67347844
Claims Fax +91 22 6734 7888


Procedure to file the claim documents:
All claim documents as per the document checklist to be sent to the office of our service provider, Europ Assistance India Pvt. Ltd

Address:

Claims Department
Europ Assistance India Pvt. Ltd.
C-301, Business Square, Andheri-Kurla Road,
Chakala,
Andheri (E),
Mumbai 400093
INDIA

TAT:
  • On receipt of the intimation, claim form and document checklist will be sent within 24 hrs.
  • Claim processing within 7 (seven) working days from the receipt of complete claim documents.

Note: Working days excludes, Saturday/ Sunday and all public holidays.

 

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