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I did not receive a copy of my travel insurance policy in the mail yet. What should I do? |
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If you have received your order confirmation email you can be assured that your coverage is in full force and effect and has been since the date you purchased your policy. All of the policy and contact information is included in your email. Policies are normally sent out within 24 hours of purchase from our web site by the respective insurance company. If you have not received your policy in 14 days, please contact our office. We will verify your mailing address and request that the policy is mailed out again. |
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Can I cancel a policy I purchased? Do I incur a penalty? |
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Most of the companies allow you to review the policy for about 2 weeks following purchase (varies by company and plan). If you cancel your policy within those 2 weeks, you will receive a full refund except for a small non-refundable processing fee charged by the company. |
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I made a mistake in entering my data while purchasing the insurance, what should I do? |
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You can call us at 877-340-7910 or email us at info@americanvisitorinsurance.com and we will have the changes made to your policy and have a corrected policy sent to you. |
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Which policies will protect me if my trip needs to be cancelled because of terrorist activity? |
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Many of our plans will offer coverage for "Terrorism". Trip cancellation coverage is generally considered to be a "named peril" type policy, meaning that only those perils that are named in the policy are covered. This includes terrorism. Each company however includes their own definition of terrorism. |
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I am in the military. What if I am called to duty or denied leave? |
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If your leave is denied because of declared or undeclared war, all policies will exclude that reason. There are several companies that address military leave or being called to duty in one form or another: Access America, Travel Guard - Cruise, Tour & Travel plan, Travel Insured, TravelSafe and Travelex all have "perils" that touch on this. |
NRIOL has tried to answer these frequently asked questions to the best of our knowledge. However we make no guarantee regarding the accuracy of our answers. The exact answers for some of the questions can change periodically as insurance companies change their policies. NRIOL is not liable for any problem resulting from the content on this FAQ.
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