Student Medical Insurance - ICICI Lombard

Student Medical Insurance >> Claim Procedure

• Inform our help line numbers mentioned below to register a claim. You can get in touch with us at the following:
  
  From USA and Canada: + 1 866 625 8529 (Toll Free)
  From the rest of the world: +91 11 4189 8868 (Call back facility)
  In India: 1800 113 66 (Toll Free & Accessible only in India)
  Fax: +91 11 4189 8801
  E-mail- travelclaims@icicilombard.com
  
• TPA would validate and authenticate the claim
• TPA settles bills directly with hospitals/ provides remittance

For Reimbursement Settlement

• Inform our help line numbers mentioned below to register a claim. You can get in touch with us at the following:
  
  From USA and Canada: + 1 866 625 8529 (Toll Free)
  From the rest of the world: +91 11 4189 8868 (Call back facility)
  In India: 1800 113 66 (Toll Free & Accessible only in India)
  Fax: +91 11 4189 8801
  E-mail- travelclaims@icicilombard.com
  
• TPA would validate and authenticate the claim
• The insured must submit the required documents and completed claim form as per TPA guidance
• TPA would check and reimburse payments within 7 days

Documents Required

• Duly completed and signed claim form
• Policy copy
• Air ticket jacket / boarding pass

Additional Documents Required

For Health Cover

• Original Doctor's statement mentioning the ailment and treatment prescribed


• Original hospital bills / receipts for the amount fully settled. In case of unsettled hospital bills, to furnish the original payment receipts, which give a clear indication that, the amount due to the hospitals have been settled in full.

For Delay of Baggage

• Original receipts for emergency purchases made during the period when the baggage was delayed


• Letter from airline as to when the baggage was returned back to the insured and if any compensation is paid for settlement of claim for delay of baggage.

For Loss of Baggage

• Property Irregularity Report issued by the airlines.
• Letter from airline confirming that the baggage has been permanently lost
• And if any compensation is paid towards settlement of claim Description of items lost along with relevant bills (bills are must for items valued in excess of USD100)

For Loss of Baggage

• Receipts for obtaining duplicate passport / travel documents
• Copy of new passport, return tickets, previous passport (if available).
• Certificate issued by embassy of India; stamps, cost of a professional account or solicitor (Excluding any transportation involved in getting duplicate passport.)